About us
Merlin is recognised as a market leader with a reputation for being forward thinking and innovative. Working in partnership and with the latest technology, Merlin helps you exceed your customers’ expectations. We know there is no one solution to suit everyone. That is why at Merlin we give our clients a flexible menu of services and we work with you to understand your needs and help you choose a tailored solution that is right for you. By guaranteeing to reduce the claims life cycle and cut indemnity spend, when compared to traditional loss adjusting solutions, and delivering unrivalled industry service, Merlin enables you to do what you do best - concentrate on your customers and your core business.
We can manage the whole process from First Notification of Loss (FNOL), Desk-based Claims Management, Loss Adjusting Services, Surveying Services, Property Repairs and Restoration, and Contents Supply. We know that one size does not fit all and we offer a menu of options to suit our client's needs and process.
You choose the services that fit your needs.
With offices at key locations throughout the UK Merlin’s Total Claims Management Solution is available 24 hours a day, 7 days a week.
We deliver a best in class nationwide total claims management service delivered by people who are:
- Flexible
- Professional
- Dedicated to building long-term partnerships
- Consistent at delivering excellence as standard
- Committed to settling the claim
- Results and success driven
