Emergency
Emergency Out of Hours
For out of hours emergencies please call our Incident Management Centre on 0131 654 5444.
Please note our Incident Management Centre is for emergency new claims only and is unable to assist with ongoing claims.
We have offices located throughout the UK. Please use the Contact Us link below to contact any of our offices or call Head Office on 0151 343 1777.
Hours of Business
Head Office
Monday to Friday: 8:00am to 6:00pm
Saturday: Closed
Sunday: Closed
Service Centres
Monday to Friday: 8:00am to 8:00pm
Saturday: 9:00am to 1:00pm
Sunday: Closed
Regional Offices
Monday to Friday: 8:00am to 6:00pm
Saturday: Closed
Sunday: Closed
Severe Weather
Recent severe weather has caused many properties to suffer from frozen or burst pipes. For our step by step guide to prevention and dealing with frozen pipes, please follow this link Merlin Information - Your Guide to Frozen and Burst Pipes.
