Welcome to Merlin Commercial and Complex
Merlin Commercial and Complex
We've changed our name, we have been known as Carr Greenwood Smith since the company started in 1999 but now as Merlin Commercial and Complex we can bring to all our clients the strength and depth of being part of a larger group, greater convenience, technology and access to our comprehensive network of loss adjusting services. Our passion has always been and will continue to be, to deliver a consistently high level of service, a superior level of technical expertise and the personal management of our business relationships. We combine unmatched customer service with technical expertise and our focus is and will continue to be on delivery and quality of service.
We pride ourselves on and promise to deliver greater customer satisfaction, better business retention, low leakage and reduced settlement costs.
Operating from regional locations UK, Merlin Commercial and Complex are committed to excellence and focused on delivery. We have a large and highly experienced team of loss adjusters, surveyors, engineers, and accountants all of whom have extensive experience in the management of complex claims throughout the UK.
We respond quickly and efficiently as we understand the financial and business implications of loss and we work closely with our insurer and broker clients to ensure a fast and effective resolution.
Excellent in service and delivery
Excellence in everything we do - at Merlin Commercial and Complex we believe there is only one way to manage our clients claims and that is to deliver a high level of service and project management skills coupled with technical expertise. We do this through a personal service of case ownership, supported by bespoke IT. Our adjusters take ownership of each claim they handle, from start to finish. This allows us to deliver a fast and effective claims service guaranteeing greater customer satisfaction, better business retention, low leakage and reduced settlement costs.
Services
- Commercial property claims
- Business interruption/consequential loss
- Machinery breakdown
- Public liability
- Professional indemnity
- Fidelity guarantee
- High nett worth risks
- Personal lines claims
- Risk surveys
- Risk identification programmes
- Claims management
- Managed repair service
Contact
- Tel: 0151 343 1777
- Fax: 0151 343 1776
- e-mail: enq@merlinclaims.com
News
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30/10/2008
Post Magazine Interview With Richard Webster, CEO of Merlin Claims Solutions.
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06/06/2008
Ronan MacGabhann has been appointed Regional Liability Manager for Merlin Liability in the North West.
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06/06/2008
Merlin Professional Claims Services has appointed Graham Cranford Smith - a former director of Carr Greenwood Smith (CGS) - to head up a new London office as part of its strategy of delivering a truly nationwide claims management operation.
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06/06/2008
Ian Maudsley has been appointed IT and Projects Director He is one of the first senior appointments to be made since the company merged the three individual brands - AMG, Carr Greenwoods Smith (CGS) and Sigma Claims Solutions - to become Merlin Professional Claims Services on June 6th 2008.
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06/06/2008
Chris Wilshere has been appointed to head up the specialist liability loss adjusting business, Merlin Liability, formerly Sigma Claims Solutions, with immediate effect. Chris, who was previously UK Liability Manager at Crawford & Co, has been with the company since January 2004. He succeeds fellow directors Simon Burley and Owen Gorman who leave next year to pursue other interests.