Merlin News

AMG Leads the Way in Customer Service

30/10/2008

We are delighted to announce that AMG has been awarded Customer First Accreditation from Customer First UK, the awarding body for Putting the Customer First - the national standard for Customer service. AMG is the first Company in the industry sector and the first Chartered Loss Adjuster to receive this award.

The Customer First Accreditation recognises those companies who achieve Customer service excellence. It focuses on Customers and their interface with and experience of an organisation's service delivery.

The award examines how Customer relationships are built, needs identified and fulfilled; how markets are targeted, services developed and partnerships formed and how people within an organisation are developed, trained and their ability to deliver. Staff, managers, Clients and suppliers are interviewed as part of a robust assessment of an organisation.

During the assessment process AMG was praised, in particular, for &quota culture of partnership and working together with Customers....a clear focus on complaints....staff who are actively encouraged and involved in the development and improvement process".

The assessor went on to say;

There is an ethos of sharing, understanding and supporting that is firmly embedded throughout all areas of the business. Staff at all levels of the company are well trained and knowledgeable about their role and contribution to performance and the overall strategy. Their commitment to helping and supporting Customers, often under difficult circumstances, is commendable and was recognised in winning the BIA Customer Service Award in 2007.

Kevin Wood, Group Managing Director commented: &quotWe are delighted to receive this award which clearly demonstrates to all that we are about as an organisation that takes Customer service seriously. We look to continuously improve our systems and processes to ensure that we deliver a high standard of Customer service."

&quotThe assessments were vigorous involving interviews with a number of our staff and managers, our Clients and QCRN Contractors. Feedback has been extremely positive and we have no areas for essential development. However, as the Award is all about continuous improvement we are putting an action plan in place which will feed into our latest projects."

Issued for and on behalf of :-

AMG
Stratton Court
Bromborough
Wirral
CH62 3PW

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