Loss Adjusting & Surveying Services
We offer the full spectrum of property loss adjusting services including Household, Commercial, Complex and Major Loss, and High Net Worth. Our loss adjusters have the right degree of technical knowledge combined with a commercial approach that enables them to both quickly and accurately resolve claims.
Leading Technology
Merlin is the first UK claims management business to offer Xactware to the insurance market.
Xactware significantly increases the accuracy of scope and estimate and improves communication during the settlement of a claim. Our clients are able to view the same details, including photographs and sketched floor plans, as the policyholder on site.
Xactware allows a plan of the building to be drawn, quickly and efficiently with precise dimensions.
Proven technology in the US, where it is used by 18 of the top 25 property insurers
Xactware builds a repair estimate with a level of detail and information that has not been possible before which means Merlin is able to reduce the claim life cycle and indemnity spend across a wide spectrum of projects from reinstatement to complete rebuilds.
