Merlin

...Tanya has always exceeded expectations and was always happy to take action on my behalf with the jewellers and 3rd party suppliers.  I was confident all promises and commitments would be fulfilled after speaking with Tanya and never had any reason to doubt anything she said.  Tanya was always very professional, positive and proposed solutions to any issues I challenged. 

Mr J Yadav - Chatham, Kent

...On return from holiday recently we found our house had been burgled and our car stolen.  Needless to say we were in a state of shock for several days.  What made the experience bearable was a visit by your loss adjuster who was thorough and professional in her dealings with us.  She dealt with our claim in a speedy yet caring manner and we are most grateful to her ...

H Blackmore - Lymm, Cheshire

...Thank you for the extremely efficient treatment we have received during the whole process of dealing with this claim. Whilst it was a very upsetting matter for us when we returned from our cruise last year to find that our kitchen had been ruined by the effects of the central heating water tank leak - you dealt with it very quickly in visiting us within a couple of days and immediately put our minds at rest. The way in which this claim has been handled by your team has been exemplary and we have been extremely satisfied with the professional manner in which the whole claim has been handled.

R Amber - East Yorkshire

I am writing to say how pleased we are with the way your company, Merlin, has dealt with our subsidence claim. 

Richard has kept us informed at every stage of the work in progress, both by letter and telephone.  All the workmen we have had on site have been extremely pleasant and well mannered, got on with the job they had to do, and always tidyed up before leaving at the end of their working day.  All the work undertaken has been completed to a high standard, and we are now delighted to be back to normal once more!

R Lowe - Stoke on Trent, Staffs

Due to water damage in my house caused by an overlowing WC on the 18th April I contacted my house insurance and within one hour I was contacted by a loss adjuster from Merlin who advised me she would contact a company who would come to my property and sanitise it until Monday when we could get the matter dealt with.  I was very distressed at the time and she calmed me down and reassured me she would get it dealt with... through this whole dreadful experience of getting water damage to my house Ashley has liaised with me and kept me fully informed of what was going on, even on her days off she returned my calls. 

...I have never received such excellent customer service from a company and have felt confident and reassured during this process.

S Kerr - Hamilton

I am writing to you to inform you just how appreciative I am, regarding the professional and customer focussed response I have received from one of your colleagues, J Field.  I telephoned your company on the 20th of July with the intention of explaining my utter frustration, at the delay in finalising my claim ... I have to say the support Ms Field gave me yesterday, has prompted me to request your details so I could write to you personally, and express my gratitude for the help I have received. I had 3 follow up calls from Ms Field yesterday as she kept me updated on progress in support of my claim, which I have to say was an outstanding effort.

Could you please pass on my thanks to Ms Field for her excellent customer focus and support, I am sure you will be proud to learn one of your team is so highly committed to customer satisfaction. Your company is without doubt successful due largely to commitment of this quality.

W Mc Donald - York

I would like to express my thanks for the successful completion of the work on my house.  The work carried out by Cuncannon is first class, all the various tradesmen were excellent and helpful... The house was left immaculate and ready to move back into. I am telling all my friends that I have nothing but praise for my insurance company.

J Hulme - Mold

...I was very distraught to receive a phone call from the UK to me in Greece telling me my cottage was on fire.  From the moment I phoned my insurance agents, my mind was put at rest making the whole process as easy as possible.  I would like to thank you for your very prompt site visit to my cottage and for the continual guidance and advice that I received from you.

...I have to say that Merlin Claims exceeded all expectations that I had of the insurance claim procedure

J S K Holland - Beds

...I feel compelled to e-mail as Simon has provided a truely outstanding service. The claims procedure has exceeded our expectations. Simon has been highly professional, responsive and timely - the claim was turned around very quickly. Following our receipt of monies from the insurance policy, Simon went out of his way to ensure that we were happy with the settlement and that everything was to our satisfaction.

I had heard good things about Merlin prior to our claim and I will not hesitate in talking very highly to others about the service that we have received.
 

M Harwood

...I wish to thank you again for your kind help and assistance at every stage of this incident, which has helped to smooth the procedure and help to overcome the shock of the fire.

E James - Pentre, St Oswald

...Firstly, may I say how professional and courteous you have been throughout the whole process, and how efficient you have been in dealing with all matters in relation to the flood damage.  It is refreshing in this day and age to come across a company that prides itself on its reputation and offers honest and sound advice in all business dealings. 

...A special mention to Gary, who "took charge" whilst on site and made sure the entire process of the refurbishment was completed when you said it would be and "El Pedro" the plumber, who stopped the leak that caused the issue in the first place.  I would have no hesitation in using your company in the future and will endeavour to recommend your services to friends and family.

J Morsby - Wombourne

...You have been friendly, efficient and professional as regards the manner in which the claim process has been administered.  I will be for ever grateful that you have been my point of contact from start (when I was very stressed and upset by what had happened) to finish (when I now see the house where I have lived for 20 years, looking so lovely - you should have before and after pictures).  I really do appreciate the way you have answered my queries and sorted my moans and requests for help/information.

This is one satisfied customer, many many thanks.

S Kenagham - Goring on Sea, Worthing  

...The work that has been carried out is fantastic. The lad’s have been very helpful and couldn’t ask for anything more. Brilliant! If I could give them a higher satisfaction score it would be One Million. Thank you so much, always on time, they say when they are going to arrive and they do exactly that. Fab!

Mrs Earnshaw - Middlesbrough

...I would like to offer my thanks to you as our loss adjuster for the calm, efficient way our claim was conducted.  Rainbow were friendly and efficient, as were Acorn, everyone worked hard in a completely trustworthy manner. Also Lockwoods Carpets.  Our thanks go to all of you and I would be grateful if you could pass on our praise either verbally or in writing as I think praise is well deserved. 

Annette and Peter - Elland, West Yorks

...Just wanted to write a quick note to say how impressed I have been with the service I have received regarding my claim ...The works were completed on Wednesday and were done to a very high standard. The amount of time it has taken from the time I registered my claim to the completion of work has been very quick and I would like to compliment you for it. The contractors employed to carry out the work were exceptional as well.

Anyway, thanks again - I certainly would have no hesitation in recommending you in future.

Miss L Collins – By Email

...the work has been carried out with a very efficient and professional approach regarding these actual building repairs.

The firm contracted to complete the work have carried out their duties with a friendly and disciplined manner; even arriving early.  The workmanship has been of superior standard.  Our faith in British workmanship has been restored.

Mr and Mrs Peacock